Frequently Asked Questions
Everything you need to know about your new favorite essentials.
How do I find the right size for my Understatement pieces?
We recommend visiting our comprehensive Size Guide available on each product page. Our underwear is designed for a true-to-size fit, but if you are between sizes, we suggest sizing up for maximum comfort.
What is your return policy for intimate apparel?
For hygiene reasons, we only accept returns on unworn items in their original packaging with all tags attached. Please ensure you try on underwear over your own for initial fit testing.
How should I care for my lace and delicate fabrics?
To maintain the longevity of your garments, we recommend hand washing in cold water with a mild detergent. If using a machine, please use a delicate cycle and a mesh laundry bag.
How long does shipping take and can I track my order?
Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive an email with a tracking link to monitor your delivery progress.
Are your materials sustainably sourced?
Yes, we prioritize eco-friendly production. Many of our collections utilize recycled lace, organic cotton, and OEKO-TEX certified fabrics to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options through Klarna.